When you interact with us (purchase, inquiry, or communication), we may collect:

• Full Name
• Email Address
• Phone Number / WhatsApp Number
• Shipping & Billing Address
• Company Name (for B2B buyers)
• Country / Location

• Process and fulfill orders (B2C and B2B)
• Respond to inquiries and provide quotations
• Manage distributor and bulk relationships
• Coordinate manufacturing and shipping
• Improve website and customer experience
• Prevent fraud and ensure security
• Send updates, offers, and marketing communications (optional)

To fulfill your order, we may share your name, contact number, shipping address, and order details with our manufacturing and supply partners.

Domestic and international shipping providers such as DHL, FedEx, and local couriers may receive your delivery information.

If you purchase through third-party platforms (Amazon, Flipkart, Snapdeal, Blinkit, etc.), your data is also subject to their privacy policies.

Due to our global operations, your data may be processed in countries outside your own, including India and China. We ensure reasonable safeguards for such transfers.

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccuracies
• Request deletion
• Withdraw consent
• Opt-out of marketing

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

We retain your data only as long as necessary for order fulfillment, customer support, and legal/compliance purposes.

By using our website or purchasing our products, you consent to this Privacy Policy. We may update this policy at any time — changes will be reflected with an updated date.

Orders placed via our website are subject to acceptance. We reserve the right to cancel or refuse any order. Full payment is required before order processing.

Orders are processed via inquiry (email, WhatsApp, forms). Confirmation requires agreement on price, quantity, and payment.

• 100% advance, OR
• 50% advance + 50% before dispatch

If purchased via Amazon, Flipkart, Snapdeal, or Blinkit — their respective terms and policies apply in addition to ours.

Orders may be fulfilled via direct shipping from manufacturer (including China), or local warehouses or fulfillment centers.

Incorrect address details may result in delivery failure. We are not responsible for such errors.

Returns are accepted only for defective products or damaged items. Unboxing video is mandatory for all return claims.

• Manufacturing defects beyond supplier control
• Shipping delays caused by logistics providers
• Customs delays or regulatory issues
• Business losses from resale
• Indirect or consequential damages

We are not responsible for delays caused by natural disasters, government restrictions, supply chain disruptions, or pandemic events.

These Terms are governed by the laws of India. Jurisdiction: Courts of Gujarat.

All brand elements under "Dumb" and Dumb Alien 👽 are protected. Users may not copy branding, misuse logos, or rebrand without permission.

Resellers may sell products under agreed conditions. Exclusive rights (if any) must be documented separately. Misrepresentation of products or brand is prohibited.

• Domestic (India): 5–10 business days
• International: 5–20 business days
• Bulk / B2B: As per agreed order timeline

Incorrect or incomplete address details may result in delivery failure or return. We are not responsible for such errors. Please verify your address before confirming your order.

For international shipments, the buyer is solely responsible for:

• Import duties and taxes levied by the destination country
• Customs clearance procedures and associated costs
• Any delays caused by customs inspection

We are not responsible for delays or additional charges caused by customs procedures in the destination country. Please check your local import regulations before ordering.

For bulk and wholesale orders, shipping terms (Incoterms) are agreed upon at order confirmation:

• FOB: We ship to port, buyer handles import
• CIF: We cover until destination port
• Door-to-door: Available for select volumes — additional charges apply

We provide all standard shipping documents including invoice, packing list, and bill of lading as required for B2B international shipments.

Dumb Alien is not liable for:

• Shipping delays caused by logistics providers
• Damage during transit beyond our packaging
• Loss due to incorrect address provided by buyer
• Customs delays or import rejection

• Step 1: Contact us within 48–72 hours of delivery via email or WhatsApp
• Step 2: Share your unboxing video, order details, and photos of the defect
• Step 3: Await confirmation and instructions from our team
• Step 4: Ship the product back (if approved) as per our instructions
• Step 5: Receive replacement, credit, or refund upon inspection

Return requests must be initiated within 7 days of delivery for retail orders. Bulk order return timelines are as per mutual agreement.

After verification of your return, we may offer:

• Replacement with the same or equivalent product
• Store credit for future purchase
• Partial or full refund (at our discretion)

For bulk purchases, returns apply only when defective/damaged products exceed the agreed threshold (typically 3–5% of the batch).

• Batch/lot details and purchase records
• Supporting evidence (photos/videos) of defective units
• Written claim submitted within agreed timeframe

For international customers, return claims may be limited due to shipping feasibility. Partial refund or credit may be offered instead.

This warranty does not cover:

• Physical damage from mishandling, drops, or accidents
• Water or liquid damage (unless product is explicitly water-resistant)
• Normal wear and tear
• Damage due to improper use or unauthorized repair
• Accessories such as cables, packaging, or consumables
• Cosmetic issues that do not affect functionality

• 1. Contact us via email or phone
• 2. Provide order details and description of the issue
• 3. Share clear images or video showing the defect
• 4. Await review — additional verification may be required

Customers may be required to ship the product back for inspection. Shipping costs may be borne by the customer or shared in verified cases.

After verification, we may offer:

• Repair of the product
• Replacement with the same or equivalent product
• Partial or full credit for future purchase

Replacement may be subject to product availability. If the exact product is unavailable, an equivalent alternative may be provided. Delivery timelines may vary.

For bulk purchases, warranty applies only to manufacturing defects exceeding agreed thresholds (typically 3–5%). Claims must include batch details and supporting evidence.

Warranty claims may be limited due to shipping feasibility. Partial refund or credit may be offered instead of return.

For products purchased via Amazon, Flipkart, Snapdeal, or Blinkit — platform-specific warranty and return policies may apply and may override this policy.